How Long Until I Get Paid?
When marketplace pay reaches your bank after you complete a site visit
Short answer: on a Tech Marketplace site visit, your money is in your bank 8 to 14 days after the client approves the visit, always on a Thursday. The clock starts when the client approves, not on the day you finish the work.
This article covers Tech Marketplace site visits only. On Private Network work, the company that sent you the job pays you on its own schedule.
The four steps, in order
You submit the visit for approval. Finish your check-out, upload every deliverable the job asks for, then use Submit for Approval. Nothing starts until you submit.
The client approves it. A person at the client approves every visit. Nothing is ever approved automatically. The client gets a reminder after 72 hours.
A 7-day hold. Once the visit is approved, your pay is held for 7 days. Then it's sent to Stripe on the next Wednesday.
Thursday payday. Stripe deposits it into the bank account you connected the next day, Thursday. Every job that reaches payday together arrives as one deposit.
A worked example
You finish the job and submit on Friday, October 30.
The client approves on Monday, November 2.
The 7-day hold ends Monday, November 9, so your pay is sent on Wednesday, November 11.
It's in your bank on Thursday, November 12, 10 days after approval.
If the client approves on a Wednesday, that's the fastest case, 8 days. Approval on a Thursday is the slowest, 14 days, because the hold ends just after that week's Wednesday send.
Checking your pay status
Your Tech Earnings page shows every marketplace payment: what's coming, when it reaches your bank, and anything holding it up.
To open it: go to Tech Earnings, or in the left menu choose Accounting → Money In → Tech Earnings. On a phone, open the menu first.
What you'll find there:
Bank Account: whether your Stripe payout setup is finished. If it isn't, finish it here, or your pay can't be sent. Your company's Owner can click Manage on Stripe for full deposit details.
Awaiting Client Approval: every visit you've submitted that the client hasn't approved yet, with the date you submitted it and how many days it has waited. The Waiting On column tells you whose move it is: Client (normal), Client: overdue (7 days or more, so open the visit and use Tech Actions → Escalate Overdue Approval), Escalated (Service Envoy is following up), or You: deliverables (the client marked deliverables missing, so upload them). The Pay column shows what you submitted, any pay increase or expense requests still waiting on the client, the total if they're all approved, the platform fee, and You'd receive: what reaches your bank if everything is approved. Under it, a smaller line shows what you'd receive if only the submitted pay is approved. It's an estimate: the client can approve less than you asked for.
Pending Payments: every approved visit that hasn't been paid yet. Visit Date is the day of the visit, Approved is the day the client approved it, and Payday is the Thursday it reaches your bank. If a payment is held or disputed, the Payday column says so and the reason is shown on the row. When the client approves a visit, it moves from Awaiting Client Approval to here.
Payment History: every payment already sent. The Bank Deposit column shows In transit with the date it arrives, then Deposited with the date it landed. If it says Failed, contact support.
Earnings Summary and How Payments Work: your totals, your platform fee rate, and a worked example.
For one visit: go to Assigned Visits, open the site visit and select the Pay tab. Before approval, the Technician Rates card shows the Thursday your pay would reach your bank if the client approved today. After approval, it shows your exact payday.
Tech Earnings and the Pay tab are for the company that gets paid. If you're a technician employed by a company, your company receives the pay. Ask your Owner about your own pay.
What can slow it down
Missing deliverables. If the client marks deliverables missing or incomplete, the visit is waiting on you, not on them. Upload what's asked for using Add → Upload Deliverable on the visit. That puts it back in the client's court.
A slow client. If a visit has been waiting on the client for 7 days, use Tech Actions → Escalate Overdue Approval and Service Envoy will step in. The 7 days only count while it's the client's turn, so they start again when you upload missing deliverables.
A pay request Service Envoy returned. If Service Envoy returned a pay increase or expense request on the visit, the visit comes back out of approval. Fix and resend the request, or mark it Don't resend, then submit the visit again.
Stripe payout setup isn't finished. Approved pay waits safely until your company's Owner finishes Stripe payout setup. Nothing is lost. See "Getting Paid: Stripe Payout Setup".
A hold or a dispute. The dispatching company can put a payout on hold, or the client's customer can dispute your recorded hours. Tech Earnings shows the reason. Once it's settled, your pay goes back on the normal Thursday schedule.
Thanksgiving. When payday falls on Thanksgiving, banks are closed and the deposit arrives the next business day.
Why there's a hold
The 7-day hold gives the client's card or bank payment time to settle, so money paid to you isn't pulled back later. The weekly Thursday payday gives you one predictable deposit instead of money trickling in on random days.
For the full picture of fees, holds and disputes, see "Marketplace Payouts & Weekly Payday".