Marketplace Payouts & Weekly Payday
When technicians get paid for completed marketplace work
Here's exactly how and when you get paid for marketplace site visits you complete.
1. How pay is earned
When you finish a marketplace site visit and submit it for approval, the client reviews and approves it. Approval is what starts the payout clock — your pay for that visit is scheduled for release.
2. What you actually receive
Service Envoy takes a platform fee on labor and travel pay: 10% as standard, or less if your account has a reduced rate. Parts and expenses are paid through to you at 100% — no fee is taken on money you laid out for materials. So at the standard 10%, a visit that pays $400 in labor plus $50 travel and $60 in reimbursed parts releases as $405 in labor and travel, plus the full $60, for $465 net. Your rate card and the job's posted pay are always quoted gross, before the fee, so it's worth doing that math before you accept. Some accounts have a reduced platform-fee rate. The Marketplace Fee card on My Tech Profile shows the rate that applies to you, and the Tech Payments page quotes that same rate: on the Pending earnings card, in the Pending Payments table and in the worked example under How Payments Work. The paid totals show the fee in dollars as it was actually taken, because each payout keeps the rate that applied on the day it was approved.
3. When it releases
Service Envoy pays on a single weekly payday. Each approved visit's pay is released on the first Thursday on or after 7 days from approval. In practice that means a hold of 7 to 13 days after approval, and then it goes out on a Thursday morning, U.S. Central time. The short hold protects everyone against payment reversals, and the weekly schedule means you get one predictable payday instead of money trickling in on random days.
The one exception is a bank holiday. Thanksgiving is the only U.S. federal holiday that always falls on a Thursday — when payday lands on it, the deposit moves to the next business day.
4. How it reaches your bank
On payday, all of your released earnings are sent through Stripe to the bank account you connected (see "Getting Paid: Stripe Payout Setup"). Multiple jobs released on the same payday arrive as one clean deposit. If you haven't finished your Stripe payout setup, your earnings wait safely in your account until you do — nothing is lost, it just can't move until Stripe can pay you.
5. When a payout is held
Occasionally a payout is paused after approval. Your Tech Payments page shows which of the two reasons it is, and in both cases the reason is written out for you on the row — you should never be left guessing why money stopped.
Payment on hold — the dispatching company has paused it themselves, because something about the work needs sorting out. The reason they gave is shown next to the badge. A hold is not a refusal to pay; it stops the clock while the two of you settle it. Read the reason, do what it asks — often it's a missing photo or an unfinished item — and tell them when it's done.
Disputed — a question about your reported hours. Some clients share the site visit with their own customer, who can review the on-site and off-site times you recorded. If that customer disputes them, the payout for that visit is held so it doesn't release while the hours are in question.
On a time dispute you'll also see it on the site visit itself: a notice beside your time fields telling you the hours are being reviewed, what times are being claimed instead, and a box to add your account of the visit — what you saw on site, who let you in, when you left. Use it. It goes straight to the dispatching company, and it's the fastest way to settle the matter in your favour.
You will not see who raised the question or what they wrote unless the dispatching company chooses to pass it on. That's deliberate: their customer relationship is theirs, and yours is with them. Once they resolve it, the hold lifts and the payout returns to the normal payday schedule.
6. You can always upload deliverables — even after the job is billed
If you forgot a photo, or the client comes back later saying something is missing, you can still upload it. The Upload Deliverable button on a site visit stays available at every stage: after you've submitted, after it's been approved, after it's been billed, and after it's fully closed. There is no window that shuts on you.
This is the fastest way to clear a hold. If the client has marked the deliverables missing or incomplete, your upload flips that status to "updated" and emails them to come and look — so supplying the file is itself the thing that gets the process moving again.
Two things to know. Every deliverable records the date and time it was uploaded, so a file added later is visibly added later — which is normal and fine, and much better than a gap. And once a visit has been submitted for approval you can add files but not remove them: at that point the deliverables are the record the payment is being judged against, and it wouldn't be fair to either side if that record could still be edited.
7. Checking on your pay
You can see your earnings, any holds and the reasons for them, and your payout history on the Tech Payments page, and your company's Owner can click Manage on Stripe there for full deposit details.