Getting Paid: Stripe Payout Setup

Connect your bank once so marketplace earnings can reach you

To receive payment for marketplace work, you connect a payout account once. Service Envoy uses Stripe to move your earnings to your bank securely — Service Envoy never sees or stores your full bank details.

1. Where to set it up
Open Tech Payments from the Accounting section of the sidebar (technician logins see that section as Payroll). If you haven't connected yet, the Bank Account card has a Set Up Bank Account button. Click it to begin.

2. Who sets it up
Payouts are connected at the company level, so your company's Owner (the account holder) sets up the Stripe account for the team. Other users see a note that the Owner has to finish setup. If you're a solo technician, you're the Owner — you'll be able to do this yourself.

3. What you'll do
Clicking Set Up Bank Account sends you to Stripe to finish onboarding. Stripe will ask for:

• Basic identity details (required for tax and anti-fraud rules)

• The bank account where you want your money deposited

When you're done, Stripe sends you back to Service Envoy and the card reads Connected & Active. If Stripe still needs something from you, it reads Setup In Progress with a Complete Setup button to finish.

4. Until setup is complete
You can still accept and do marketplace work before payouts are connected — but money can't actually reach your bank until your Stripe account is fully set up. Finish onboarding before your first payday so nothing is held up.

5. Changing your bank later
Need to update your bank account or details? On the Tech Payments page, the Owner clicks Manage on Stripe. That takes you into Stripe's secure portal where you can change your payout bank account, view payout history, and update your information at any time.

A note on the platform fee
The Tech Payments page shows the platform fee at the rate that applies to you: the standard 10%, or your reduced rate if you have one. It's taken on labor and travel pay only. See Marketplace Payouts & Weekly Payday for the full breakdown.

A note on timing
Payouts go out on a weekly payday every Thursday, covering approved jobs whose 7-day hold has passed. See Marketplace Payouts & Weekly Payday for exactly when each job's pay is released.

Private Network work is paid a different way

Everything above is about marketplace work, where Service Envoy holds the client’s funds and Stripe moves your money to your bank. If you also work for a company whose Private Network you belong to, that pay does not come through Stripe and none of the setup above applies to it.

Private Network pay is off-platform. The client pays your company directly — by check, ACH, Zelle, or whatever the two of you agreed. Service Envoy does not hold it, move it, or take a platform fee on it. There is no hold period and no platform payday schedule — the company sets its own terms.

You can see a company's terms before you accept. Each company sets how soon after approving your site visit it pays (for example Net 15, or on receipt), how it pays, and whether it deducts a payment fee. They show on the offer in Available Work (for example Pays: Net 15 after approval · Check · 2% fee on labor) and on that company's page under How they pay you. The clock starts the day they approve your site visit, and that visit keeps the due date it got at approval even if the company changes its terms later. If a company deducts a fee, the amount shown as owed to you is after it.

You do not need a Stripe account to be paid for Private Network work. If the only work you do is Private Network, you can skip payout setup entirely — the Tech Payments page is still yours to open, and your network earnings show there.

Your Network Pay card

Once you have Private Network work, your dashboard shows a Network Pay card with four tabs: Expected (work you're doing or have submitted, not yet approved), Owed, Overdue and Paid. Owed visits show their due date. If a payment is still unpaid a day after its due date, you get one bell reminder.

Seeing what you have been paid

The Tech Payments page has a Private Network Earnings section, marked with the teal Private Network badge, below the marketplace sections. It shows three totals:

• Awaiting payment — visits the client has approved, so payment is owed, but where they have not recorded paying you yet.

• Paid this year — what you have been paid in the current calendar year.

• Paid all time — everything recorded to date. No platform fee line, because there is no platform fee on this lane.

Below the totals:

• Expected — not yet approved lists work you've been assigned, are doing, or have submitted, with what it's expected to pay. It isn't owed yet — the client hasn't approved it — but you can see what a job pays from the moment you take it.

• Each approved visit, with its status — Awaiting Payment, Partially Paid or You Have Been Paid — the ticket number, which company it's for, and the amounts.

• Payments received lists each payment the client recorded, with the date, amount, method (check, ACH, Zelle…) and any reference such as a check number. One check covering several visits is one line; a visit paid in two halves is two. If the client voids a payment they recorded by mistake, it stays here struck through with their reason.

One important thing to understand about these rows. Because the money never passes through Service Envoy, a row marked Paid is what the client recorded paying you — not something Service Envoy watched happen and can vouch for. It is shown to you on purpose: if a payment is marked paid and has not reached you, you can see that straight away and raise it with them, rather than the two of you finding the gap months later. Service Envoy cannot trace an off-platform payment, so the client is the one to ask.

Running a report for your accountant

At the bottom of the Tech Payments page, Export for reports gives you one CSV covering both lanes together — your tax year is not split by lane, so neither is the file.

Pick a date range (it defaults to the current calendar year) and click Download CSV. Each row has a Status column (Paid or Owed) and a Lane column telling you whether it was marketplace or Private Network work, plus who paid you, the amount, the method and the reference. Private Network payments appear one row per payment, so a visit paid in two instalments has two rows. The marketplace rows carry a platform fee; the Private Network rows leave that column blank rather than showing $0.00, because no fee was ever calculated on them.

Paid rows are counted on the date the money moved, and both ends of the range are included. The total at the bottom adds up paid rows only — money you haven't received isn't income — and what you're still owed has its own line beneath it, so the file answers "what have I been paid?" and "what am I still owed?" at the same time.

A note on tax forms: for marketplace work, Stripe handles the reporting. For Private Network work, the client who paid you issues your 1099-NEC, not Service Envoy — which is another reason to check the Awaiting payment figure before the end of the year, so your records and theirs agree.