Finding & Applying to Marketplace Work

How technicians find jobs, apply, counter, and accept direct assignments

The Available Work page is where you find marketplace site visits you can take. It refreshes automatically, so newly posted or newly sent jobs show up without you reloading. Each row tells you the schedule, location, distance from you, the offered rate, and how well your skills and tools match.

Filter to your area. The distance selector at the top starts at 25 miles from your address on file, so the page opens focused on work near you. Widen the range to see jobs farther out, or type a ZIP code or a city and state (for example Dallas, TX) into the search box to re-center the radius anywhere — handy for a route you already run. Typing just a state (for example TX) shows that whole state. Typing just a city (for example Dallas) works too: if your posted jobs are in one city by that name, you get that one; if they're in two (Springfield, MO and Springfield, IL) you're asked to add the state; and a town with no jobs yet is the best-known US town by that name — Paris means Paris, TX. The gear beside the distance selector lets you save a wider default range. The distance filter applies to jobs you're browsing. Offers and routes sent directly to you are never hidden by it, jobs you've already applied to, accepted, or declined always stay in your list, and the filter never affects your email notifications. It's a view control only on this page — it does not change what the system can send you. The same search box also finds a job by its ticket number, and the Repair type dropdown beside it filters by type of work. Skills and job descriptions aren't searched.

Repair types you don't do. If your profile lists repair types you don't do, you won't get emails or notifications for that work — but it still appears here, marked You don't do this, so you can still request it. Tick Hide types I don't do to leave it out of your list.

Work routed straight to you comes first. When a client routes a site visit directly to you — the green Accept Assignment button, or a Private Network offer marked Routed — it opens at the top of your Available list every time you load the page, even if your saved filters or sort would otherwise hide it or push it down. Change a filter or click a column to re-sort, and the list follows your choice from then on. The pop-out window always keeps these at the top, and a Private Network offer works there exactly as it does on the page — the Paid directly note, and Apply / Counter or Decline.

You can browse nearby work without an invite. Available Work isn't limited to jobs you were specifically offered — any posted marketplace visit within roughly 250 miles of your address on file is available to browse, and some jobs are posted openly to all techs nationwide. You can apply to any job you can see. Applying without an invite requires your marketplace profile to meet the client's listed requirements — skills, tools, and insurance — and the page will show you exactly what's missing if you don't qualify yet.

Notification distance vs. Available Work. On your technician marketplace profile you can set a Max Distance for Available Work Notifications. It's how far away a job can be and still reach you: you're notified about posted work within it, and clients can Offer you jobs within it. It's about what gets sent to you, not what you can see. The page's distance filter above is separate, and it never hides an offer or route sent to you by name — you'll find it in your list to Request, Accept, Counter, or Decline.

Employee technicians. If you work for a company (the Technician role), the pay on each listing shows as Set by your company: your company agreed the rate and is paid for the work. Your company's office applies for work, counters, and accepts or declines offers, and names you as the onsite technician. In place of those buttons you'll see Your company's office handles offers. Once a site visit is assigned to you, you get its schedule, site details and messages as usual.

You don't need to keep checking this page. As long as your technician marketplace profile is active, Service Envoy emails and notifies you when new work is Offered or Routed to you, so you can respond when it's convenient. We're a young platform still building volume — early on you may see only a handful of jobs, and that's expected as we grow.

How pay is shown. Most jobs pay Hourly, Flat, or Blended. Some pay Per Device — a set amount for each device serviced. Those rows show the per-device price, the device count, and the full job total (for example, $25.00 /device × 50 = $1,250.00), so what you see is the whole job's pay, not just the per-unit price.

The tabs. Work is split across four tabs, and Private Network offers sit on them exactly like marketplace jobs:

• Available — work you can take or ask for now.

• Applied / Counter — requests and counter-offers you've sent that are waiting on the client.

• Declined / Withdrawn — jobs you declined, hid or withdrew from, and work that has closed.

• All — everything above in one list.

If a client turns down your request while the visit is still open, it goes back to Available marked Offer declined — you can ask again, with a Request Again button.

1. What you'll see
Jobs fall into a few states, shown with a label on each row:

• Offered — a client invited you (multi-tech path). Use Request (or counter); the client still chooses who to assign.

• Routed — a client sent you a race-style invite. Use Accept Assignment to take it immediately (or Counter / Decline).

• Requested — you've applied and are waiting on the client.

• Countered — you proposed different terms; waiting on the client.

• Assigned — the visit is yours.

2. Request at the offered terms
For an Offered visit, click Request to apply at the client's terms. On a job you found by browsing, the button reads Apply / Counter and does the same thing. Your request goes to the client, who reviews it and accepts or declines. You can add a short note when you apply.

3. Send a counter-offer
If you want different terms, open the same form — Request on an Offered job, Apply / Counter on a browsed one, Counter on a Routed one — and submit a counter-offer in the same form — you can propose a different pay rate, a different schedule, or both. The client sees your proposed terms next to what they originally offered and can accept or decline. You can also set an expiration on your counter. The exception is Per Device jobs: counter-offers aren't available on those — the device count fixes the pay, so you apply or accept at the posted per-device terms, or pass.

4. Accept a Routed assignment
When a client Routes a visit to you (race-style), the row shows a Routed badge and an Accept Assignment button. This is for work you've already agreed to take — or a race among a few techs. Click Accept Assignment and the visit is assigned to you immediately — no waiting for the client to accept a request. If the terms aren't quite right, you can Counter instead (which sends it back to the client for review), or Decline. Keep in mind a client may Route the same visit to more than one tech, so if it's a job you want, accept promptly — the first to accept gets it.

5. Decline or hide work you don't want
There are two flavors, and the dialog tells you which one you're in:

• Declining an invite. If a client Offered or Routed a job to you and it isn't for you, click Decline. It drops off your Available Work and the client is told you've passed — they're waiting on your answer, so they get one.

• Hiding a browsed job. On a job you found by browsing (nobody invited you), the same button simply hides it: it moves to your Declined / Withdrawn tab, the client is not notified, and you won't receive any further notifications about that visit — even if it's re-posted later. If you change your mind, it's still on the Declined / Withdrawn tab with a Re-apply button while the visit is open, and a client inviting you directly always still reaches you.

Both are optional — you can also just ignore a job.

6. Manage what you've sent
A pending Request can be edited or withdrawn before the client acts on it. Once a client assigns you — whether you Requested, Countered, or Accepted a Route — the job becomes yours: it leaves Available Work, lands on your calendar, and you'll get a confirmation. From there you check in when you arrive, complete the work, and submit it for the client's approval and payment.

When the site isn't ready. If you arrive and can't do the work because there's no access, no site contact, or the site isn't prepared, contact the site and your dispatcher first. When you check out, choose Site Not Ready as the Outcome, pick the reason, and describe what happened on site, including who you contacted and when. You need at least 15 minutes on site. Only the client can cancel a site visit.

Your pay for the trip is the client's Site Not Ready fee if they've set one (never more than the visit's pay, and your travel pay is still paid). Otherwise the client either confirms your current pay stands, or proposes an amount. You accept or decline it on the site visit, where it shows as Pay Change — Your Approval Needed, and as Site Not Ready — Accept Pay on your dashboard. Nothing, including $0, is final until you accept it, and you can't submit the visit for payment until the pay is agreed. Once you accept the client's amount, or submit after the fee applied or your pay was confirmed, you're paid without the client approving it a second time.

If the client cancels before you check in, they may offer a cancellation fee. Accept or decline it the same way.

7. Who the client is, before and after you're assigned
While you are browsing, invited or waiting on an answer, you see which company posted the work, for example Onsite Tulsa with their logo, so you can recognise the companies you like working for. You don't see that company's own client yet. New-work emails say the same: Posted to Service Envoy by Onsite Tulsa. The ticket number is always the client's own ticket or work-order number, the reference they use on their end, so it stays the same from the first time you see the job. Holding the client's name back is deliberate: until somebody has committed to the job, the client's identity is not part of the posting. You still get everything you need to decide — the city and state, the schedule, the scope, the pay, and what skills, tools and insurance are required.

• The moment the visit is assigned to you, that changes. The site visit, the ticket, your site visit list and your calendar entry all show the real client name, and the full street address appears at the same time. At the top of the site visit it reads External Client Name: followed by the name. Only the technician assigned to the visit and your company's office staff see it; another technician at your company who isn't on the visit sees the company that posted the work instead.

• Why it flips then. You're about to stand in that customer's building. Somebody at the door will ask who you're there for, the paperwork wants their reference number, and if they call you about the job you need to know who is calling. Holding the name back at that point would just make the work harder to do.

• If you decline, withdraw or are unassigned, the job goes back to showing only the company that posted it. The details travel with the assignment, not with you.

• Private Network jobs are different. A network job comes from a company whose network you joined, so it never shows as Service Envoy — once it's assigned to you, the site visit, ticket and calendar show that company's name.

Job terms and instructions written by the client are also kept free of their name and contact details while a visit is still open on Available Work. Once the visit is yours, you get the full version with the work order.