Chanelle T.

General Field Service, Hardware & Repair technician · Bridgeport, CT

I have 2 years in It desktop support technician experienced Providing technical assistance to end-users by installing, configuring, and troubleshooting computer hardware, software, and network systems. Key duties include setting up new workstations, resolving technical issues in person or remotely and maintaining optimal performance of computer systems and peripherals. A strong customer service attitude is also crucial, as the role involves direct communication with users to ensure they can work efficiently. I can setup workstations and cable management. I work on windows and macs.Highly motivated, results-driven IT professional with experience providing desktop support, troubleshooting hardware and Windows/Office 365 issues, and documenting incidents in ServiceNow. Skilled in SQL, spreadsheets, Tableau, and R for data analysis, with a recently completed Google Data Analytics Certificate. Proven ability to communicate professionally, resolve technical issues, and support end users across locations.

Skills

• Cable Management (General Field Service)
• Conduit & Low Voltage Work (General Field Service)
• Computer Hardware (Hardware & Repair)
• Desktop & Laptop Repair (Hardware & Repair)
• Hard Drive Swaps (Hardware & Repair)
• Operating System Imaging/Cloning (Hardware & Repair)
• Printer Setup & Repair (Hardware & Repair)
• Router Setup & Configuration (Networking & Cabling)
• Active Directory & Group Policy (Software & Configuration)
• Windows OS Deployment (Software & Configuration)

Licenses & certifications

• Dell

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